{"id":15093,"date":"2023-07-10T05:14:02","date_gmt":"2023-07-10T12:14:02","guid":{"rendered":"https:\/\/michaeljbrumm.com\/dcl-v3\/?p=15093"},"modified":"2024-01-02T16:59:55","modified_gmt":"2024-01-03T00:59:55","slug":"customer-service-helps-you-scale","status":"publish","type":"post","link":"https:\/\/michaeljbrumm.com\/dcl-v3\/blog\/3pl\/customer-service-helps-you-scale\/","title":{"rendered":"4 Reasons Your 3PL\u2019s Customer Service is Key to Helping Your Brand Scale"},"content":{"rendered":"

A third-party logistics (<\/span>3PL<\/span><\/a>) provider\u2019s customer service is crucial for many reasons. Too many ecommerce brands seek supply chain partners based on cost savings or a fancy new technology suite. What they may not realize is the long-term costs that add up when customer service takes a back seat.\u00a0<\/span>\u00a0<\/span><\/p>\n

The number one reason your ecommerce business should seek out a 3<\/span>PL with quality customer service<\/span><\/a> is that it may actually help your brand grow.\u00a0<\/span>\u00a0<\/span><\/p>\n

A 3PL with great customer service will resolve problems faster, help get you vendor relationships you need to grow, and give you more time to focus on your core business, your products, and your customers.<\/span>\u00a0<\/span><\/p>\n

What to Look for in a 3PL\u2019s Customer Service?<\/span><\/b>\u00a0<\/span><\/p>\n

It\u2019s difficult to <\/span>accurately track customer service<\/span><\/a> as a metric because it\u2019s hard to quantify the actions as hard data. But there are a few key things to <\/span>ask your prospective 3PL when soliciting their partnership<\/span><\/a>.\u00a0<\/span>\u00a0<\/span><\/p>\n

Above all you\u2019ll want to make sure your fulfillment provider has these qualities in their customer service support:\u00a0<\/span>\u00a0<\/span><\/p>\n