Reverse Logistics
Easily manage the entire return process to keep your customers happy and maximize your inventory.
Returns Management
What is Reverse Logistics?
Items that reach the customer or final destination but are sent back require reverse logistics. Whether products are damaged or no longer needed, make the returns management process easy and straightforward—we can restock, re-flash, quarantine, or dispose your returned inventory.
Return Management from the Cloud
DCL provides a flexible, cloud-based returns management system, ReturnTrak, which allows your customer service team to generate return authorizations and tie these to conditions and actions before the return even hits our docks. The system’s most powerful attribute is that it’s both a data repository and a control center, giving you visibility to measure the effectiveness of your returns program and enabling you to make changes to the processes with a click of a button.
Reallocate Returned Inventory
You won't lose money on returned products. We specialize in refurbishment and testing capabilities of returned products, allowing you to move the good inventory back into circulation quickly and cost effectively, while still maintaining excellent customer satisfaction.
“Working with someone who understood Best Buy’s routing guidelines and EDI integration was super helpful. DCL has a great reputation for helping smaller companies grow their sales channels from zero to actually shipping to retailers.”
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ReturnTrak is fantastic. Being able to make the returns process automatic, it helps me not having to worry about it, but it also helps customer support. Because it makes their life automatic and easier.
For me, having a robust system in place that can integrate with all the different partners, that can provide all the reporting, that can automate the returns process, is so valuable.
With DCL’s advice and expert team, Canary has instituted a new system for processing returned items, including a device recertification process, and a more robust system of collecting inventory data. Thanks to DCL’s changes we have seen significant cost savings!
With DCL everything is simplified, it’s a truly comprehensive solution. DCL has implemented a lot of technical solutions. Our EDI connects everything: RMA and reverse logistics, our API, our website bridges with Amazon. This is what I call comprehensive.