{"id":11365,"date":"2020-11-09T11:18:51","date_gmt":"2020-11-09T19:18:51","guid":{"rendered":"https:\/\/michaeljbrumm.com\/dclcorp-phase2\/?p=11365"},"modified":"2020-11-09T11:31:13","modified_gmt":"2020-11-09T19:31:13","slug":"best-efactory-features","status":"publish","type":"post","link":"https:\/\/michaeljbrumm.com\/dclcorp-phase2\/blog\/technology\/best-efactory-features\/","title":{"rendered":"Top 4 Features of eFactory, According to DCL Logistics Customers"},"content":{"rendered":"

eFactory is DCL Logistics\u2019 inventory and fulfillment software. But it\u2019s more than just a platform to track orders from point A to point B. We source customer feedback quarterly and make direct improvements to our tool based on the needs of our customers and the industry at large. From EDI integrations, to RMA tracking, real-time data updates, shipping calculations, and freight support\u2014we\u2019ve built a truly comprehensive platform where customers can control operations from their fingertips, from anywhere in the world.\u00a0<\/span><\/p>\n

Read what our customers say about eFactory, and the best aspects of the tool according to the people who use it every day of the year.\u00a0<\/span><\/p>\n

\u201cWe wanted DCL because they are technology leaning, technology focused, and their tools made our lives easier.\u201d\u00a0 Inder Singh, CEO at Kinsa<\/span><\/p>\n

A Comprehensive Command Center\u00a0<\/b><\/p>\n

DCL is a modern 3PL, deeply rooted in Silicon Valley\u2014technology is part of our DNA. We know that this industry requires the cooperation and facilitation of many parties working together. We built eFactory to help solve those cross-conversations by pulling them all into one easy-to-use platform. Our goal is to make logistics hassle-free, and that starts with our fulfillment platform.\u00a0<\/span><\/p>\n

\u201cWith DCL everything is simplified, it\u2019s a truly comprehensive solution. It\u2019s clear that over the years DCL has implemented a lot of technical solutions. Our EDI connects everything: RMA and reverse logistics, our API, our website bridges with Amazon. This is what I call comprehensive\u2014it actually covers all our needs. By comparing what we had before, it\u2019s day and night.\u201d JOY CEO, Sam Hickmann<\/span><\/p>\n

eFactory allows many systems to be automated, which creates time efficiencies and increases operational accuracy. For high-growth brands, building out their products and getting into new sales channels, it\u2019s important that we help support the added administrative energy and time needed.\u00a0<\/span><\/p>\n

\u201cA good tool like eFactory is especially helpful for a startup, because we don\u2019t have a big team just for order management. It\u2019s a very impressive tool, and very easy to integrate. eFactory always gives us what we need, it was a big factor in our decision to partner with DCL.\u201d Head of Operations, Jeff Hoever, Skydio\u00a0<\/span><\/p>\n

\u201cI\u2019ve been very pleased with eFactory, in terms of its ease of use. It\u2019s a user friendly tool, and it\u2019s the way I would expect logistics to work in this day and age. There haven\u2019t been many times when I\u2019ve needed some information and not been able to find it in eFactory.\u201d COO, Jens Voges, Gate Labs<\/span><\/p>\n

Reports & Analytics\u00a0<\/b><\/p>\n

eFactory is built by operators, for operators. We know how important it is to have accurate, easy-to-use data analytics for inventory forecasting, shipping optimization, and general daily reporting. Over the years, we have continually added new reporting features to our platform.\u00a0<\/span><\/p>\n

\u201ceFactory is one of the most complete warehouse management solutions I\u2019ve been given by a 3PL partner. It gives me full, real-time visibility of my own inventory and allows me to pull any data I could want for my offline analytics needs.\u201d Johnny Shi, Essential<\/span><\/p>\n

At DCL we are in the business of helping our customers grow. We know it\u2019s important to always be optimizing for efficiencies, and proactively forecasting to ensure all processes aren\u2019t causing extra fees or delays. Through eFactory data analytics, customers can calculate shipping costs, manage inventory levels for optimal warehouse use, and compare time periods to track the evolution of their business. Customers use eFactory to plan distributed inventory strategies, carrier changes, and more.\u00a0<\/span><\/p>\n

\u201cIn eFactory, I can see all the states that we\u2019re shipping to, the volume of shipping, to understand where everything is going. It allows me to weigh all of things: do I need to offer air shipping, do I need to do two day, one day\u2014down to that granular level of detail.\u201d\u00a0 Andrew Turner, VP of Sales, Arccos\u00a0<\/span><\/p>\n

From Your Fingertips, From Anywhere\u00a0<\/b><\/p>\n

eFactory is truly a modern tool. It can be used from anywhere in the world, on any of your devices. Our customers love that their supply chain command center is at their fingertips anywhere they go. Customers have complete control over how their own teams are using the platform, who has access, and what they have access to.<\/span><\/p>\n

\u201cThe DCL customer portal eFactory is extraordinary to say the least. One of the most integrated, comprehensive, and user friendly 3PL order and inventory management tools I\u2019ve seen! Now on a very nice mobile app as well.\u201d Tim Poland, TrackR<\/span><\/p>\n

Complete RMA Management\u00a0<\/b><\/p>\n

eFactory makes it easy to track orders. But we help customers through the toughest part of order management: RMA and returns tracking.\u00a0<\/span><\/p>\n

Customers can easily process and follow a return, the same way they can follow an order, from origin to destination. Through eFactory, customers can see where a package is in transit, when it left their customer\u2019s address, when it\u2019s delivered to the warehouse, and what the status is after that.\u00a0<\/span><\/p>\n

\u201cReturnTrack is fantastic. Being able to make the returns process automatic, it helps me not having to worry about it, but it also helps customer support. Because it makes their life automatic and easier. Consequently it also helps our customers, since customer support is that much more efficient. It just helps, eFactory in itself.\u201d Operations and Logistics Manager, Simon Tadeu, Bond Touch<\/span><\/p>\n

ReturnTrak can also complement your customer service strategy by easily integrating with existing customer service workflows, including customer service software like Zendesk, to ensure that your team has complete control of the returns process. As a result, you remove a lot of the manual transactions for faster response times and your end-customer has complete visibility when their items are returned or replaced. Transparency of information is so important for great customer service, most consumers expect it these days. eFactory is a tool that can easily integrate and help provide service to your end-customers.\u00a0<\/span><\/p>\n

\u201cFor me, having a robust system in place that can integrate with all the different partners, that can provide all the reporting, that can automate the returns process, is so valuable. The many things that DCL does for us\u2014all of it is critical that it is done through a web portal in an automated way. That\u2019s my number one.\u201d COO, Jens Voges, Gate Labs<\/span><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

eFactory is DCL Logistics\u2019 inventory and fulfillment software. But it\u2019s more than just a platform to track orders from point A to point B. We source customer feedback quarterly and make direct improvements to our tool based on the needs of our customers and the industry at large. From EDI integrations, to RMA tracking, real-time […]<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[80],"tags":[18],"class_list":["post-11365","post","type-post","status-publish","format-standard","hentry","category-technology","tag-efactory"],"acf":[],"yoast_head":"\nBest eFactory Features According to Customers - DCL Logistics<\/title>\n<meta name=\"description\" content=\"Order management and inventory platform, eFactory, is known among users as best in the industry. 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