{"id":7732,"date":"2017-05-30T10:00:17","date_gmt":"2017-05-30T10:00:17","guid":{"rendered":"https:\/\/michaeljbrumm.com\/dclcorp-phase2\/blog\/amazon-fulfillment\/customer-spotlight-doppler-labs\/"},"modified":"2021-05-21T13:30:18","modified_gmt":"2021-05-21T20:30:18","slug":"customer-spotlight-doppler-labs","status":"publish","type":"post","link":"https:\/\/michaeljbrumm.com\/dclcorp-phase2\/blog\/news\/customer-spotlight-doppler-labs\/","title":{"rendered":"Doppler Customers, We Hear You Loud and Clear"},"content":{"rendered":"

\"\"Hearing is a powerful sense, and yet, we don\u2019t have much control over the sounds that bombard our ears daily. Doppler Labs, Inc, headquartered in San Francisco and Shanghai, began with a vision to change how we hear the world. The idea was to give people a toolset to curate their own audio environment. <\/span>
\nNoah Kraft, co-founder and CEO, said the company sold nearly 300,000 units of an advanced tech earplug in their first product launch.<\/p>\n

\u201cWe first launched DUBS Acoustic Filters, a pair of advanced tech earplugs that reduce volume without compromising overall clarity of sound,\u201d he said. \u201cSeeing the demand for in-ear technology, we decided to embark on something much more dynamic, which led to the development of Here Active Listening, a concept car product that focused on Real-World Sound Control, specifically for live listening experiences.\u201d<\/p>\n

In February 2017, Doppler launched its flagship product, Here One, which builds on the Real-World Sound Control in Here Active Listening, but also adds traditional headphone functionality, such as music streaming, phone calls, and more. For commuters and people who need help hearing in noisy environments, Here One is the first truly wireless 3-in-1 headphone, delivering premium sound quality, Smart Noise Cancellation, and Speech Enhancement.<\/p>\n

\"\"These products deliver superhuman hearing through the magic of Real-World Sound Control, Doppler Labs\u2019 proprietary technology that turns what looks like a normal headphone into a hearing device that mimics the natural acoustics of your ears. This has never been delivered in the kind of portable, wireless, and powerful form found in Here One.<\/p>\n

Real-World Sound Control gives people the ability to fine-tune the sounds around them to their liking, whether that\u2019s through dynamically increasing or decreasing the volume of real-world sound or selectively enhancing or suppressing specific sounds \u2013 like a jet engine, baby crying, or loud voices at a restaurant \u2013 so that they hear exactly what they want.<\/p>\n

While the technology found in Here One is incredibly complex, the feature set, product, and app design have to be approachable enough for consumers to want to use them. To that end, the team at Doppler Labs has been highly conscious of balancing aesthetics with functionality, making sure not to pack in too many features right out the gate. This has helped to overcome one of the largest consumer obstacles \u2013 the stigma of wearing in-ear devices in social or conversational settings.<\/span><\/p>\n

Between building and shipping the concept car product, Here Active Listening, and launching their first-ever flagship product, Here One, 2017 has been a whirlwind at Doppler Labs.<\/p>\n

\u201cNow that the company has fulfilled our Here One pre-orders, we\u2019re focused on scaling the product to as many ears as possible,\u201d Kraft said. \u201cThe early customer feedback has been great so far. In the near term, we\u2019re focused on getting a better understanding for how customers are using Here One in the world so that we can use their feedback to make continuous improvements and incorporate new features through regular software updates. As we look ahead, we\u2019re focused on rapid growth, team building, and achieving scale.\u201d<\/p>\n

Every fast growing fulfillment company needs a partner they can rely on to help get them over operational hurdles. Kevin Lynch, Business Operations Manager at Doppler Labs, says the company vetted at least a dozen other 3PLs before deciding on DCL, which has helped the company to overcome obstacles inherent in fulfillment.<\/p>\n

\u201cWe\u2019re very grateful to our partners, like DCL Logistics, especially at this crucial stage in our business,\u201d he said. \u201cIn particular, DCL has helped us navigate several one-off logistics challenges, such as crowd-funding fulfillment and pre-order management. Additionally, they\u2019ve guided us through retailer setup\/routing guide implementation, EDI integration, B2C systems integration, and order support.\u201d<\/p>\n

DCL Logistics has also worked with Doppler Labs to build a robust reverse logistics and refurb operation.<\/p>\n

\u201c(DCL\u2019s) ReturnTrak module allows for efficient generation of RMAs, and they\u2019ve collaborated with us in developing a testing and refurbishment process to salvage returned units and get them back into inventory.\u201d<\/p>\n

Lynch says Doppler Labs plans to rely on DCL Logistics to continue supporting their fulfillment and logistics needs.<\/p>\n

\u201cBeing a consumer tech hardware company focused on distributing hundreds of thousands to millions of units a year means that our logistics challenges will only grow going forward,\u201d he said. \u201cWe\u2019re confident DCL will be able to support us in this growth.\u201d<\/span><\/p>\n

Here One is available for purchase in 33 countries, at <\/span>https:\/\/Users\/michaelbrumm\/Local Sites\/dclcorp-phase-2-launch\/app\/public.hereplus.me<\/span><\/a>, and ships within 1-2 business days. <\/span>Here One is also available online at Amazon and at more than 250 AT&T, Brookstone, Best Buy, and b8ta stores nationwide.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Hearing is a powerful sense, and yet, we don\u2019t have much control over the sounds that bombard our ears daily. Doppler Labs, Inc, headquartered in San Francisco and Shanghai, began with a vision to change how we hear the world. The idea was to give people a toolset to curate their own audio environment. Noah […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[68,19],"class_list":["post-7732","post","type-post","status-publish","format-standard","hentry","category-news","tag-customer-spotlight","tag-fulfillment"],"acf":[],"yoast_head":"\nDoppler Customers, We Hear You Loud and Clear - DCL Logistics<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Doppler Customers, We Hear You Loud and Clear - DCL Logistics\" \/>\n<meta property=\"og:description\" content=\"Hearing is a powerful sense, and yet, we don\u2019t have much control over the sounds that bombard our ears daily. Doppler Labs, Inc, headquartered in San Francisco and Shanghai, began with a vision to change how we hear the world. The idea was to give people a toolset to curate their own audio environment. 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