{"id":7742,"date":"2018-02-14T16:00:37","date_gmt":"2018-02-14T16:00:37","guid":{"rendered":"https:\/\/michaeljbrumm.com\/dclcorp-phase2\/blog\/amazon-fulfillment\/customer-spotlight-shout-factory\/"},"modified":"2021-05-25T06:29:11","modified_gmt":"2021-05-25T13:29:11","slug":"customer-spotlight-shout-factory","status":"publish","type":"post","link":"https:\/\/michaeljbrumm.com\/dclcorp-phase2\/blog\/news\/customer-spotlight-shout-factory\/","title":{"rendered":"Customer Spotlight: Shout! Factory Revives the Shows We Love"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">What are your favorite TV shows and films? We all have favorites that, to us, are legendary. You might say we even \u201cgeek out\u201d about them. The entertainment company, Shout! Factory, has built a name for itself by revitalizing this kind of pop culture entertainment: \u201cthe stuff you grew up on but never outgrew.&#8221;<\/span><br \/>\n<span style=\"font-weight: 400;\">The brand has released and revived many beloved cult films and classic TV series including the highly acclaimed TV show <\/span><i><span style=\"font-weight: 400;\">Freaks And Geeks<\/span><\/i><span style=\"font-weight: 400;\">, as well as the cult classic TV show <\/span><i><span style=\"font-weight: 400;\">Mystery Science Theater 3000<\/span><\/i><span style=\"font-weight: 400;\">, to name just a couple. The company sells Blu-ray and DVDs on its website, but what sets the products apart are the value-adds: fan flair.<\/span><\/p>\n<h2>High Volume, High Margin, High Touch<\/h2>\n<p><span style=\"font-weight: 400;\">\u201cWith the Shout! Factory website we offer something people can\u2019t get anywhere else,\u201d said Kathy Callahan, Vice President of Digital Marketing at Shout! Factory. \u201cWe make exclusive add-ons to go with many of our products, such as a great DVD cover turned into a poster. These add-ons <\/span><span style=\"font-weight: 400;\">with purchase can also include collectible figures and bonus discs.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While fan flair is no doubt a draw for Shout! Factory customers, DCL Logistics helps to further boost customer satisfaction with quick shipping. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe ship what they can\u2019t get anywhere else, and we ship it a little sooner than anyone else,\u201d Callahan said.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Callahan describes DCL\u2019s handling of Shout! products as <\/span><span style=\"font-weight: 400;\">high volume, high margin, and high touch. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cOur orders require an attention to detail that we\u2019re not going to get from our other distribution centers,\u201d she said. <\/span><\/p>\n<h2>Professionalism and Polish<\/h2>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-3214\" src=\"http:\/\/michaeljbrumm.com\/dclcorp-phase2\/wp-content\/uploads\/2018\/02\/unnamed-1.jpg\" alt=\"\" width=\"600\" height=\"380\" \/>Callahan says DCL keeps an open line of communication, with frequent phone calls, emails and a monthly conference call <\/span><span style=\"font-weight: 400;\">\u2014<\/span><span style=\"font-weight: 400;\"> an open, supportive partnership. But perhaps her favorite aspects of working with DCL Logistics are the peace of mind and technology at her disposal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe visited several distribution centers and DCL\u2019s process was leaps and bounds ahead of the previous solution we had for the Shout! website,\u201d Callahan said. \u201cThe physical tech, cleanliness, and security at DCL were impressive. We also like having a dashboard that tells us what we have and when it shipped. Other companies didn\u2019t have the sophisticated tech to let us know what was going on without us being in the physical space.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So what does the future hold for Shout! Factory? Callahan says the company continues to acquire libraries and new films. Since Shout! is shifting towards becoming an independent film and TV studio, there\u2019s a high probability of having more exclusive merchandise in the future. As she looks ahead, Callahan says she envisions that DCL Logistics will grow alongside of Shout! and continue to adapt to and meet Shout! Factory\u2019s fulfillment needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn more about Shout! Factory, and find their products, at <\/span><a href=\"http:\/\/Users\/michaelbrumm\/Local Sites\/dclcorp-phase-2-launch\/app\/public.shoutfactory.com\"><span style=\"font-weight: 400;\">http:\/\/Users\/michaelbrumm\/Local Sites\/dclcorp-phase-2-launch\/app\/public.shoutfactory.com<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What are your favorite TV shows and films? We all have favorites that, to us, are legendary. You might say we even \u201cgeek out\u201d about them. The entertainment company, Shout! Factory, has built a name for itself by revitalizing this kind of pop culture entertainment: \u201cthe stuff you grew up on but never outgrew.&#8221; The [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[68,19],"class_list":["post-7742","post","type-post","status-publish","format-standard","hentry","category-news","tag-customer-spotlight","tag-fulfillment"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shout! Factory Revives the Shows We Love - DCL Logistics<\/title>\n<meta name=\"description\" content=\"Case study: \u201cOur orders require an attention to detail that we\u2019re not going to get from our other distribution centers,\u201d said Shout! 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