{"id":7775,"date":"2019-03-12T17:16:35","date_gmt":"2019-03-12T17:16:35","guid":{"rendered":"https:\/\/michaeljbrumm.com\/dclcorp-phase2\/blog\/amazon-fulfillment\/dcl-logistics-customer-spotlight-moxxly\/"},"modified":"2020-03-31T06:29:18","modified_gmt":"2020-03-31T06:29:18","slug":"dcl-logistics-customer-spotlight-moxxly","status":"publish","type":"post","link":"https:\/\/michaeljbrumm.com\/dclcorp-phase2\/blog\/3pl\/dcl-logistics-customer-spotlight-moxxly\/","title":{"rendered":"Hands-free Logistics Support \u2014 A DCL Logistics Customer Spotlight with Moxxly"},"content":{"rendered":"

At DCL Logistics we work with companies of many different sizes. One thing our customers all have in common is a dedicated DCL team to help manage their supply chain and logistics\u2014we have always maintained a 4-1 ratio of DCL account managers to customers. This allows us to give full attention to each of our customers\u2019 needs and support their product demand as it grows and changes.<\/span>
\nLast year DCL partnered with,\u00a0Moxxly<\/a>,<\/span> a women-run startup who\u2019ve built a discrete, hands-free breast pump kit. We are thrilled to manage Moxxly\u2019s logistics because it means their team has more time to do what they do best: innovate new ways to support modern working moms.<\/p>\n

We recently interviewed Moxxly CEO, <\/span>Cara Delzer<\/span><\/a><\/span> to ask her experience working with DCL. Often for startups, outsourcing order fulfillment,<\/a><\/span> inventory storage, and logistics support to a large established third-party logistics company (3PL)<\/a> <\/span>like DCL, can be a difficult decision. Cara was quick to let us know her team\u2019s process for choosing DCL, the benefits she\u2019s seen from the partnership, and an awesome list of tips for startups looking for a 3PL. Here\u2019s what Cara said: <\/span><\/p>\n

Give me a quick rundown, what is Moxxly?<\/h2>\n

Moxxly is a female-founded startup making boss products for modern women, beginning with the breast pump experience. Our first product, Moxxly Flow is a discreet, hands-free breast pump kit that gives women more ease, comfort and dignity while pumping. By enabling women to pump with their clothes <\/span>on, <\/span><\/i>The Flow allows new moms to be more efficient with their time, whether pumping at her desk, in the pump room, on-the-go, or at home. <\/span><\/p>\n

Not only are we making this product for women as our direct consumers, but also for company leaders and employers to provide the Moxxly products for their new mom employees. The Flow is a great tool for the working woman: it gives her more time to actually get work done while she is pumping; it encourages an easier, less stressful transition back to work; and it promotes happiness and productivity for new moms. We love partnering with companies to support their new moms in the workplace.<\/span><\/p>\n

\"Moxxly<\/p>\n

How did you decide to outsource your logistics? And then ultimately partner with DCL.<\/h2>\n

As we got closer to our market launch, our creative director and cofounder <\/span>Gabrielle Guthrie<\/span><\/a><\/span>, who is a phenomenally talented designer, was elbow deep into supply chain and logistics research because it was what we needed to figure out next. She put down photoshop to figure out how to get our product shipped around the world. As a startup, we had to climb so many learning curves: fundraising, branding, getting through the FDA, building a product, et cetera. Logistics and warehousing were not a learning curve we wanted to climb\u2014we simply wanted to partner with experts. <\/span><\/p>\n

We found a great fit with DCL, not only in their responsiveness to what small companies need, but in their impressive organization of how to onboard a company. They gave us the confidence that they were equipped to grow with Moxxly so that we wouldn\u2019t outgrow the DCL partnership and have to start over from scratch anytime soon. <\/span><\/p>\n

Most startups are very lean, what has it been like bringing on an established logistics company as a partner?<\/h2>\n

The short answer is, it was a fantastically boring process. I don\u2019t have the daily\u2014or even monthly\u2014headache of dealing with any warehouse or shipping issues. That\u2019s the beauty of our decision to outsource logistics support to DCL. \u00a0<\/span><\/p>\n

As a hardware founder, I\u2019m always prepared for setbacks and surprise challenges at any turn. We\u2019ve had very few issues with warehousing and logistics, and I credit that to DCL\u2019s expertise in the field. DCL has done the hard work to figure out how to make logistics seamless for companies. <\/span><\/p>\n

What are the benefits of working with DCL?<\/h2>\n

DCL helps our team focus on core competencies. By handling what they\u2019re experts at, we can focus on building the next generation of products for women. <\/span><\/p>\n

DCL has a streamlined and easy onboarding system. They helped us navigate what we needed to figure out on our end\u2014things that were unique to Moxxly\u2019s product needs. <\/span><\/p>\n

As the CEO, I had to make sure that our ultimate decision made sense for us financially. As any company founder starts to branch out from the small-company DIY-mentality, figuring out what to outsource and what to keep in-house are tough questions. But for us, looking at how much it would cost to do this in-house<\/a><\/span>\u2014and do it well\u2014factoring in Bay Area real estate, as well as all of the headaches and edge cases and how to get through them\u2014the business case for outsourcing our logistics becomes very strong. <\/span><\/p>\n

Plus we found that DCL had more modern order fulfillment tools<\/a> <\/span>and more of a growth-based, forward-looking business model than some other 3PLs we visited. It was clear that they are a company that is constantly improving, and looking for the next way they can grow their business, and that\u2019s what we want in a partner. <\/span><\/p>\n

What advice would you give to a business owner shopping for a 3PL?<\/h2>\n

Know what core competencies you\u2019re looking for:<\/span><\/p>\n