{"id":7850,"date":"2019-12-19T18:41:40","date_gmt":"2019-12-19T18:41:40","guid":{"rendered":"https:\/\/michaeljbrumm.com\/dclcorp-phase2\/blog\/amazon-fulfillment\/switching-3pls-dcl-customer-spotlight-arccos\/"},"modified":"2021-05-21T10:46:42","modified_gmt":"2021-05-21T17:46:42","slug":"switching-3pls-dcl-customer-spotlight-arccos","status":"publish","type":"post","link":"https:\/\/michaeljbrumm.com\/dclcorp-phase2\/blog\/amazon-fulfillment\/switching-3pls-dcl-customer-spotlight-arccos\/","title":{"rendered":"Switching 3PLs Isn\u2019t as Hard as You Think\u2014a DCL Logistics Customer Spotlight with Arccos"},"content":{"rendered":"

Whether large or small, new or experienced, it may seem daunting to switch 3PLs. It may feel like a big leap to make, especially since fulfillment and logistics are key factors to customer satisfaction and sales volume growth. Finding the right 3PL for your brand is imperative and making the switch should improve your growth.\u00a0<\/span>
\nDCL customer <\/span>Arccos Golf<\/span><\/a><\/span>, developer of golf’s first Artificial Intelligence platform, needed more visibility of their orders, and a closer relationship with their 3PL team. VP of Sales at Arccos, <\/span>Andrew Turner<\/span><\/a><\/span> says, \u201cOnce we\u2019d made a decision to switch, it was easy to do it.\u201d\u00a0<\/span><\/p>\n

Arccos Caddie captures thousands of data points during every round of play, and provides unequaled insights to help golfers of any skill level, improve faster than ever. They have a high value product, and when <\/span>shopping around for logistics support<\/span><\/a><\/span>,<\/span> they felt confident DCL could give them what they needed based on the companies DCL has worked with in the past. On switching, Andrew says, \u201cdon\u2019t get me wrong, we had a fine system, the cost was okay and it functioned appropriately. But I think we\u2019d evolved and needed more visibility and agility.\u201d\u00a0<\/span><\/p>\n

Like a Glove\u2014Finding a 3PL that Fits\u00a0\u00a0\u00a0\u00a0<\/b><\/h2>\n

Finding the right 3PL to fit your company\u2019s needs is imperative. Ultimately a 3PL should be your fulfillment expert, the trusted customer service aspect of your supply chain, and an extension of your team. There are many different types of 3PLs and it\u2019s in your best interest to find a 3PL that has a specialty that fits your brand.\u00a0<\/span><\/p>\n

Andrew notes that while doing research on various 3PLs, \u201cone thing that jumped out at us was the consumer electronics products that DCL ships. It was important to know that there\u2019s a business that could do a similar product or ship it out in a similar way that we wanted ours shipped out.\u201d\u00a0<\/span><\/p>\n

DCL has a proven track record of shipping high value products, for growing brands, and managing their <\/span>returns process<\/span><\/span><\/a> as well. All of this appealed to Andrew and the Arccos team.\u00a0<\/span><\/p>\n

\u201cDCL\u2019s experience helped inform our decision making. It gave me confidence that DCL has worked with similar products, but also that the account managers are willing to share best practices in the industry. Knowing that you\u2019ve got a 3PL that can process the deliveries and understand the returns process\u2014all of that and also give guidance is helpful.\u201d <\/span><\/p>\n

– Andrew Turner, VP of Sales at Arccos<\/span><\/p><\/blockquote>\n

How eFactory Makes Distributed Inventory Simple\u00a0\u00a0<\/b><\/h2>\n

There are numerous reasons to pursue a <\/span>distributed inventory strategy<\/span><\/a><\/span>. General growth is probably the most common, and regional specificity is another big contender. Andrew reflects, \u201cArccos is a nationwide direct-to-consumer business\u2014having multiple fulfillment centers, close to the customers, is really important. In the golf business we look at California, Florida, and those southern states as really important. So being able to ship something quickly and efficiently to all of those places is key for us.\u201d\u00a0<\/span><\/p>\n

eFactory<\/span><\/a><\/span> has helped the Arccos team make the switch to distributed inventory simple. Andrew explains, \u201ceFactory has been great to figure out how much inventory we should ship to Kentucky and how much we should leave in Ontario, to fulfill demands. DCL has the fulfillment side taken care of, the only thing we will need to keep an eye on is inventory levels. I like the emailed reports that get sent out. That\u2019s quite nice to know what inventory is on hand. The reporting in DCL, that\u2019s important for us.\u201d\u00a0<\/span><\/p>\n

Especially for a team doing distributed inventory for the first time, being able to see real-time data through this one singular platform is extremely important. Andrew says, \u201cWhen you go to eFactory, you can see all the states that you\u2019re shipping to, the volume of shipping. It\u2019s quite visual. It\u2019s useful to understand where our shipments are going. It just allows you to think about all of things\u2014do I need to offer air shipping, do I need to do two day, one day\u2014down to that granular level of detail.\u201c\u00a0<\/span><\/p>\n

Service and Responsiveness\u2014The Ultimate Growth Factor <\/b>\u00a0<\/span><\/h2>\n

The account managers at DCL maintain a high level of responsiveness for all our customers. Service is a pillar of DCL\u2019s values, and it\u2019s a key part of supporting customer\u2019s growth into new sales channels.\u00a0<\/span><\/p>\n

Andrew notes, \u201cOne thing that has been useful is having somebody at DCL who can walk you through all the set up and process, someone who is patient enough to take time to explain things. I mean, we\u2019re not software engineers and we\u2019re not technical people, and I think that is one of the barriers to changing 3PLs: people are nervous about all the terminology and the language and API keys and things. But DCL\u2019s EDI integration was very straightforward.\u201d\u00a0<\/span><\/p>\n

DCL has decades of experience connecting to larger retailers\u2014it\u2019s very easy to get customers into new sales channels because DCL has already figured out the process to do that. Arccos recently launched on Amazon, and Andrew notes, \u201cThe EDI setup is going to save a lot of time. Just clicking one button instead of manually copying orders all across is going to save a lot of effort. It\u2019s helpful because small businesses don\u2019t have a logistics specialist\u2014sometimes you need the help of a larger company who\u2019s done it multiple times to tell you where to look for the right information, provide that right data so that you can integrate the right things. Being able to call up and ask \u2018Can we sort out these Amazon orders?\u2019\u2014and the answer from our account manager is \u2018No problem, taken care of, it\u2019s done.\u2019 I think that responsiveness is important, especially since we\u2019re doing a lot of direct to consumer business\u2014that responsiveness is really important.” <\/span><\/p>\n

Ultimately Andrew and his team were looking for a true partner, and they found the right fit with DCL. He says, \u201cWe are by no means a big customer of DCL\u2019s but being treated like a big customer for a small company is useful. It makes you feel looked after. That\u2019s one thing that resonated. And it still does.\u201d\u00a0<\/span><\/p>\n

More About Arccos<\/b><\/h2>\n

Arccos Golf, LLC develops game-changing connected golf products. The company is revolutionizing the golfing experience by integrating automatic shot tracking with Artificial Intelligence to deliver unparalleled insights that help players maximize their potential. Arccos Golf has more than 300,000 registered users and has recorded over 200 million shots by users in over 100 countries around the world.\u00a0<\/span><\/p>\n

If you are looking for fulfillment and logistics support, or have questions about how to partner with DCL Logistics please\u00a0contact us here<\/span><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Whether large or small, new or experienced, it may seem daunting to switch 3PLs. It may feel like a big leap to make, especially since fulfillment and logistics are key factors to customer satisfaction and sales volume growth. Finding the right 3PL for your brand is imperative and making the switch should improve your growth.\u00a0 […]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[16,68],"class_list":["post-7850","post","type-post","status-publish","format-standard","hentry","category-amazon-fulfillment","tag-amazon-fulfillment","tag-customer-spotlight"],"acf":[],"yoast_head":"\nArccos Golf talks about finding the right 3PL partner - DCL Logistics<\/title>\n<meta name=\"description\" content=\"Andrew Turner, VP of Sales at Arccos Golf talks about switching 3PLs and ultimately finding the right fit with DCL Logistics.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Arccos Golf talks about finding the right 3PL partner - 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